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Find answers to common questions, or email us.
Frequently Asked Questions
Frequently Asked
Can I cancel or update my order? or change my shipping address?
You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order if it’s possible to do so. Please email info@additionjewelry.com to cancel an order or update your order information. Addition Jewelry Ltd. reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
How can I track my order?
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to check the delivery status on Track My Order page or on the carrier’s website.
For international orders, tracking updates may take 3–10 business days to appear due to carrier transitions between countries. This is normal and does not mean your package hasn’t been shipped. It’s usually in transit with the first international carrier. You’ll start seeing tracking updates once your package reaches the final local carrier in your country and arrives at their distribution center for final delivery.
Tracking information for international orders may not update daily, so we recommend checking back every few days for the latest status.
I forgot to apply my discount code.
No worries, just contact our customer service team at info@additionjewelry.com with your order number. If your order is still within the promotion period, we’ll be happy to help apply the discount or guide you on how to use it for your next purchase.
Do you allow for exchanges or returns?
If you’re not happy with anything about your order with us, we want to make it right! Simply contact us at info@additionjewelry.com within 30 days of receiving your order. Our customer support team will review your request and get back to you within 24 hours with the next steps.
Orders & Tracking
Can I cancel or update my order? or change my shipping address?
You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order if it’s possible to do so. Please email info@additionjewelry.com to cancel an order or update your order information. Addition Jewelry Ltd. reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Can I add a gift note to my order / can my orders be gift wrapped?
Unfortunately we are not currently offering customized gift note or gift wrapping service. Please note all of our pieces come with a really cute reusable jewelry box. Also, there will be no receipt included in the package, so you can directly ship our package to your recipient’s address.
What are the shipping fees and delivery timeline?
United States
We use USPS first class as default shipping method.
We estimate you will receive your order within 3-5 business days after departure.
UK
Default shipping method is delivered by Royal Mail or Hermes;
We estimate you will receive your order within 3-6 business days after departure.
Germany
Default shipping method is delivered by Deutsche Post or Hermes;
We estimate you will receive your order within 5-7 business days after departure.
France
Default shipping method is delivered by La Poste;
We estimate you will receive your order within 5-7 business days after departure.
Other EU countries
We estimate you will receive your order within 5-10 business days after departure.
Canada
Default shipping method is delivered by Canada Post;
We estimate you will receive your order within 5-9 business days after departure.
Australia
Default shipping method is delivered by Australia Post;
We estimate you will receive your order within 5-9 business days after departure.
International
International shipping usually take 3-21 business days to arrive;
Shipping time may vary at the customs but we will try our best to ship as quickly as possible;
Please make sure all your shipping details are correct.
Please keep in mind that:
All duty fee and tax incurred for non-U.S. orders will be covered by en route when the package is dispatched. Your package will not be stopped by custom office. If you are having a different experience, please contact us at info@additionjewelry.com;
Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost of stolen packages;
Philippines can only access DHL express shipping method due to economic shipping method does not function in these 2 countries.
How can I track my order?
An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with tracking number. You can enter the tracking number in the provided carrier website for more information.
International orders please expect 3-10 days before receive a tracking update. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.
Why can't I see any shipping process when I track my order?
Please note that our carrier tracking system may take longer to update. Kindly asking to wait a few days of receiving our shipping confirmation email. For pre-order items, you will not see any tracking info until your package has been dropped at the postal. We really appreciate your patience and understanding.
If you have any concerns about your tracking process, please email us at info@additionjewelry.com for help.
Where do you ship to?
We currently offer worldwide shipping.
Addition Jewelry Ltd. is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.
Payment
I forgot to apply my discount code.
To rectify this, we kindly ask you to contact our Customer Service team at your earliest convenience. Our dedicated team is ready to assist you in applying your discount to your recent order or provide guidance on how to apply it for future purchases.You can reach out to us via email info@additionjewelry.com.
What payment methods do you accept?
At Addition Jewelry, we offer several convenient payment methods to make your shopping experience as seamless as possible. Your payment will be charged at the time your order is placed, ensuring it's added to our fulfillment queue, even for items that are made-to-order or shipping at a later date. Please note that once an order is placed, we are unable to modify the payment method or currency.
Credit and Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can manually enter your payment details at the time of purchase. Please note that card restrictions may cause your bank to decline the transaction. Addition Jewelry Ltd. reserves the right to validate payment details and may decline transactions based on the results.
- PayPal
You can choose PayPal as your payment method at checkout. Simply select PayPal and log into your account to complete the transaction. Once your payment is confirmed, you will be redirected back to the Addition Jewelry website.
How are refunds processed?
At Addition Jewelry, there are two ways we process refunds: either back to your original payment method or as a gift card, based on your preference.
Once we receive your returned item at our warehouse, it will take approximately 10-15 business days for our returns team to process the return. After processing, you’ll receive a confirmation email.
- Credit Cards
Once your return is processed, it typically takes 3-5 business days for the refund to reflect in your account, depending on your bank. If your credit card has been canceled or replaced, the refund will still be transferred to your new card by your bank.
- Debit Visa Cards
For online purchases made with a Debit Visa Card, refunds are processed the same as credit card transactions and will appear in your account within 3-5 business days.
- PayPal
Once your refund has been issued to your PayPal account, you’ll receive a notification from PayPal. It may take 5-10 business days for the funds to appear in your bank account.
Will I be charged duties, taxes and any other fees?
For U.S. orders, you will not be charged with duty, tax for other fees. For none U.S. orders, your package shouldn't be stopped by custom since our packages to your location will have custom&duty prepaid.
Even though this is not the case with our most international packages, there’s a small chance your package will be charged for custom/duty fee. If this happens you can send us the receipt and we are happy to refund you the amount.
What happens if I file a chargeback or dispute?
If something's gone wrong with your order, please email us first at info@additionjewelry.com. Our team can usually resolve refund, replacement, and quality concerns within 2–3 business days, which is much faster than going through your bank or payment provider.
Once a chargeback or dispute has been filed (whether through your bank, card issuer, PayPal, or another payment provider), the case is handled through that process directly. While it's open, we're unable to issue separate refunds, exchanges, or replacements on the order, since the funds are already on hold with the payment network.
Once the chargeback or dispute is resolved, the order is considered closed. We will not be able to provide further refunds, replacements, or warranty service for the items on that order, and we may decline future orders from accounts with prior chargebacks or disputes.
Exchanges & Returns
Do you allow for exchanges or returns?
If you’re not happy with anything about your order with us, we want to make it right! Simply contact us at info@additionjewelry.com within 30 days of receiving your order. Our customer support team will review your request and get back to you within 24 hours with the next steps.
What is the return & exchange policy?
We offer free returns and exchanges within 30 days of the order delivery date.
For defective merchandise purchased on additionjewelry.com, we offer a free return or exchange within 100 days of delivery.
To start a return or exchange, please email info@additionjewelry.com within the applicable return period. All returns and exchanges must be authorized by Addition Jewelry before merchandise is sent back. We will provide you with the return instructions.
For regular returns and exchanges, merchandise must be returned in its original condition and packaging. Items that have been worn, damaged, altered, or returned in an unsuitable condition may be rejected at the discretion of Addition Jewelry.
Once your return has been received and approved, your refund will be issued to your original payment method. For exchanges, we will arrange for the replacement item to be sent once the return has been processed.
When will I receive my refund?
Once your return request is approved, we will provide return instructions within 24 hours.
To facilitate a smooth refund process for your order, we kindly request that you provide us with the tracking number or a photo of the package once it has been dispatched. This will allow us to immediately proceed with the processing of your refund upon verification of your return shipment.
Warranty
What does the warranty cover?
Within 100 days of your original order being delivered, we'll replace any item with a manufacturing defect at no cost. One replacement per item.
The 100-day window starts from the original delivery date and doesn't reset when a replacement is sent. If your replacement has an issue outside that window, please email us and we'll review it case by case.
What's not covered: misuse, accidental damage, normal wear, or modifications. To start a claim, email info@additionjewelry.com with your order number and a photo of the issue.